Crocheted Bunny Rabbit Lovey

Refund Policy for Premade Items At Nataki K-Moon Design, we are committed to providing you with high-quality premade items that meet your expectations. We understand that occasionally, you may need to return a premade item for various reasons. Here is our refund policy for premade items:

1. Returns and Exchanges: We accept returns and exchanges for premade items within 10 days of your purchase. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

2. Refund Eligibility: If you wish to return a premade item for a refund, please contact our customer support team at orders@natakikmoon.com within the specified return window. We will provide you with instructions on how to return the item. Please note that shipping and handling charges are non-refundable.

3. Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days.

4. Exchanges: If you would like to exchange a premade item for a different size, color, or style, please contact our customer support team to arrange the exchange. Additional shipping charges may apply for exchanges, and we will provide you with the necessary instructions.

5. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective premade item, please contact us within 5 days of receiving your order. We will assess the issue and, if applicable, arrange for a replacement or refund, including shipping costs.

6. Non-Refundable Items: Some items may not be eligible for refunds, such as personalized or customized premade items. Please review the product description and details carefully before making a purchase.

7. Cancellation: If you wish to cancel your order for a premade item, please contact us within 24  hours of placing your order. If the item has not yet shipped, we will process the cancellation and issue a refund. Once the item has been shipped, standard return procedures apply. We are dedicated to your satisfaction, and we strive to make the return and refund process as smooth as possible. If you have any questions or concerns about returning a premade item or our refund policy, please do not hesitate to reach out to our customer support team at orders@natakikmoon.com

. Thank you for choosing Nataki K-Moon for your shopping needs.

Shipping Policy for Nataki K-Moon Items:

Effective Date: September 1, 2023 

At Nataki K-Moon Designs, we are committed to delivering your products to you in a timely and efficient manner. Please review our shipping policy for important information regarding shipping methods, delivery times, and related details.

Shipping Methods:

1. Standard Shipping: We offer standard shipping for all orders, which typically takes 5 business days for delivery.

2. Expedited Shipping: If you need your  hand craft gift  sooner, we provide expedited shipping options at an additional cost. The estimated delivery time for expedited shipping is 2 business days.

Order Processing Time: • All non-custom orders are processed within 2 business days of receiving your order. Please note that order processing time does not include weekends or holidays.

Shipping Costs: • Shipping costs are calculated based on the shipping method selected, the destination of the delivery, and the total weight of your order. Shipping costs will be provided to you during the checkout process before you confirm your order.

Order Tracking: • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Delivery Times: • Standard shipping orders typically arrive within 5 business days after processing. •

Expedited shipping orders typically arrive within 2 business days after processing.

International Shipping: • We offer international shipping to select countries. Please note that international shipping may have longer delivery times, and additional customs fees or import duties may apply. These fees are the responsibility of the customer.

Delivery Address: • Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

Lost or Stolen Packages: • If your package is lost or stolen during transit, please contact our customer support team at orders@natakikmoon.com so that we can assist you in resolving the issue.

Order Changes or Cancellations: • If you need to make changes to your order or cancel it, please contact us within 24 of placing your order. We will do our best to accommodate your request; however, once an order has been shipped, changes or cancellations may not be possible.

Contact Us: If you have any questions or concerns about your order, shipping, or any other related matters, please don’t hesitate to reach out to our customer support team at orders@natakikmoon.com. We are here to assist you and ensure a smooth shopping experience. Thank you for choosing Nataki K-Moon for your custom gift and t-shirt purchases. We appreciate your business and look forward to serving you.